Double billed for Guild sponsorship

[wdmartin]

So in reviewing my PayPal transaction, I discovered that I'm getting double-billed for the guild sponsorship I signed up for. It charges me $90 one day, and then about five days later it charges me $90 again.

I tried sending Robbie a PM and haven't received a response. It's been a couple of weeks since I sent it. How do I get in touch with someone who can fix this? I would like to continue supporting the guild, but I'd rather do so once yearly, not twice.

[Tiana]

You can disable this subscription through Paypal, in your account you can see what recurring transactions you have and cancel them. You can also request a refund/deny the transaction through Paypal within a 3 month period.

[Redrobes]

Robbie is definitely the head of the funds side of things and other adminds like myself and mods dont get any involvement with the actual transactions of the debits. However, I can fix up your subscriptions and make changes to them.

Would you like to cancel one of them or both or something else ?

I'm on here every day and you can PM me. But make sure this gets resolved to your satisfaction !

[Redrobes]

Looked at this and it definitely appears as tho its been billing twice each year but appears as though there is just the one subscription set up. Before I start cancelling subscriptions I will try to get hold of Robbie.

[wdmartin]

Not sure how it happened, but I had two active subscriptions in my PayPal settings. I've canceled one of them. Hopefully that should resolve it. Thanks!

[Redrobes]

I think all is well now but if anyone has problems with subscriptions and billing / paypal issues then do get in touch and hit us up for it. I would hate to think that were getting things wrong after such generosity given from members.